Android applications for couriers are used to organize the work of couriers, search for orders, routes. Applications for couriers are available on Google Play.
The courier profession with the advent modern technologies has changed a lot - where until recently you had to contact dispatchers and spend hours finding out the details of current orders, finally, special applications have appeared that eliminate the need to contact even customers.
There is no longer any need for official employment (from now on, anyone can earn extra money in their free time, the main thing is to show a citizen’s passport Russian Federation and set up an account) and even in special training (instructions are given in text format, and streets are recognized using a navigator).
It remains to deal with the only parameter - the choice of three irreplaceable helpers courier:
Working as a courier from Dostavista
The service for couriers has been known for a long time - the developers offer to earn money by delivering documents and parcels on foot, in cars or trucks. Anyone can fill a vacant position; you just need to arrange an informal interview and indicate how orders will be processed - full-time or combined with other employment.
Working with Dostavista is easy - after the account is activated, to receive an order you just need to change the status from “Inactive” to “Ready for work”, and then a list of current offers with the price, approximate operating time, address where you will need to receive the parcel, and the place where it needs to be delivered.
All you have to do next is agree to do it and get down to business. After completing the order, the money is transferred to the balance, and then withdrawn to a card or in cash at Dostavista branches. And, as the developers suggest, with a full-time job, the chances of reaching a salary of 50 thousand rubles are quite high, you just have to be active.
2GIS
Remembering the surroundings of even your native and compact settlement is still a problem. The street names and house numbers are always changing. And if high-rise buildings on the outskirts are growing, then the search for the right address can take a lot of time.
Therefore, among the working tools of every courier there must be 2GIS - a multifunctional navigator capable of showing the route for those who travel on foot and by public transport, and for those who are accustomed to cars. And, although formally the functionality of 2GIS repeats well-known services from Yandex and even Google, there is also room for differences.
2GIS is full of information about enterprises (working hours, phone numbers, geographical position), search is available by the name of organizations and the names of individual enterprises. And most importantly, it’s easy to find the location of the entrance! This means you won’t have to walk around the house three times and try to find the entrance!
Any.do
Android task lists, calendar, reminders - even a professional courier with ten years of experience is not able to keep a bunch of varied information in his head. Even beginners will not be able to cope with this task. And why, when you can keep an electronic diary at hand, in which you can quickly write down information about upcoming orders, deliveries and plans for the next month.
In Any.do, it’s easy to plan a budget, think through a enrichment plan, and even options for possible employment - for example, 3 hours a day, 2 times a week.
The diary is available free of charge, and is distributed as mobile platforms, and in the browser. And there are a lot of advantages in this. It is easier to enter information from a keyboard, and from a smartphone and tablet it is easier to monitor the information and make adjustments. A real working symbiosis, no less!
The application is designed to work both with the Courier Service 2008 system and with third-party systems that can be connected via a special API. The application is designed for use by couriers, both on foot and by drivers. First of all, when developing an application, the process of delivering orders from online stores throughout the city and region is considered.
Device selection
Mobile app"Courier Service 2008" is designed for mobile devices running Android OS version no lower than 4.0 (this is the main and basic condition). Currently, most mobile devices on the market come preloaded with Android OS version 5.1 and above. All other things being equal, when choosing a device you should be guided by the principle “the newer Android version- the better." You must understand that gradually new versions are replacing old ones. In order not to remain in the Stone Age, but to take advantage of modern devices, we, like all other developers, have to stop supporting older versions of Android.
In its work, the application uses GPS, GSM, Wi-Fi and bluetooth mobile device modules, but they are available in all (with very rare exceptions) models on the market.
To confidently read barcodes (not a mandatory option), the autofocus function in the camera is important. The remaining characteristics of the device (manufacturer, memory size, processor frequency, screen type and size, etc.) are more of a consumer nature. The device must be easy to use and practical to use. Our application is very undemanding in terms of hardware resources.
To work with ATOL cash registers, the device must be based on ARM architecture. 98% of devices on the market are built on this architecture.
Installation
To install the application, open on your device Play Market, find “Courier Service 2008” in it, open it, click “Install”. When prompted for permissions, click confirm. After installation, the application will appear in the list of installed programs, from where you can launch it.
It is recommended to make sure that automatic application updates are enabled in the Play Market ("Play Market" - menu - "Settings" - "Automatic application updates"). We regularly release new versions, and the application should be updated on couriers' devices.
Please note: for the Play Market to work, you must be connected to the Internet, and the system date and time in the device must be up to date. To connect to the service you will also need a Google Mail account. It is recommended to create it separately for each device.
Settings
To synchronize the Courier Service 2008 system with the application, check the box Directories -> Additional modules -> Mobile devices module. Please note that this window contains a link to your personal account, username and password, with which you can log into your account and manage phones. After installing the daw, ALL users need to switch to the program, and then it will synchronize with the server in the background for up to 1-2 hours.
When you first open the program, you are taken to a registration window. In the future, you can open it by clicking "Settings" - "General" - "Re-registration" in the main application window. To start using the application you must register. There are 2 ways to do this:
Registration by scanning a QR code
1) Click the "Scan Code" button. The barcode scanner will open.
2) In the Courier Service 2008 application, open the card of the employee for whom you want to register the phone. Go to the "Advanced" tab, click the "Register phone" button. A QR code will be displayed.
3) Scan the provided QR code with your phone camera.
The application will inform you about the result of registration.
Registering an application by entering your login and password
1) Enter your username and password from personal account your company. You can view them by clicking “Directories” - “Additional modules” in the main menu.
2) The phone will register. However, it will not be linked to the courier. To link, go to your personal account, go to the “Phones” tab, select the desired phone, open its card, select the desired courier from the drop-down list, click “Save”.
Note! The list of mobile devices of couriers is displayed in the Personal Account control panel. In chapter "Active" All devices connected to the system are displayed.
Order list
When you open the program, a list of orders is displayed. You can also access it by clicking on the "List" icon. This list may display orders “for today”, or “for tomorrow”, or “Closed”. Description below in the relevant sections.
The list for each order displays the following information:
- Delivery time interval
- Order number
- Customer name (in brackets)
- Recipient's name
- Delivery address
Receiving new orders
The application displays a list of new orders when they arrive and notifies you of this with an alarm. There is a button in the window “Understood” - it records the fact that the courier has accepted orders. When you press it in the back office system, the shipment receives the status from the courier’s words “Read”. The window will pop up periodically until the "Got it" button is pressed. The application does not display this window from 21:00 to 08:59 every day, because in some business processes, orders may reach couriers at night, and delays notification of these orders until the morning.
Orders for today
To display today's orders, click on the "Select date" icon and select "Today". In this mode, the program displays orders issued to the courier in the “Issue” section, and whose status (both main and “according to the courier”) is “In hand.” Please note that the system does not pay attention to the date when the order was issued. Those. if the courier was given an order a year ago, and it still has the status “in hand,” this means that today it must finally be delivered.
The top line of the list displays the amount for delivered orders that the courier must have in this moment in hand (accepted money in cash and by cards separately), as well as the number of closed orders and the total number of orders for today. Arrows for synchronization with the server are displayed on the right. Green The arrow shows that synchronization is successful, yellow - that synchronization is not working, but the data is relatively current (up to 30 minutes), and red - if there has been no successful synchronization for more than 30 minutes. When you click on the title, a statistics window appears, which displays the amounts accepted by the courier, the number of delivered and undelivered orders, time last try synchronization with the server and the last successful synchronization.
Orders in the list are highlighted yellow, if there are less than 2 hours left until the end of the delivery period, and red - if less than 1 hour.
Closed orders
To display closed orders, click on the "Date Selector" icon and select "Closed". The program will display orders with statuses. You can only add photos to such orders. Orders on this tab are highlighted in colors: green - delivered, pink - not delivered, yellow - partially delivered. You can use the "Back" button to return to the "Today" list.
Orders for tomorrow
To allow the courier to plan future deliveries, the application provides the ability to view orders that are scheduled for delivery to the courier, but have not yet been issued.
To display orders “for tomorrow”, click on the “Select date” icon and select “Tomorrow”.
In this mode, the program displays undelivered orders scheduled for the courier (the "Deliver to courier" field is set), but not yet issued to him. Please note that the system does not pay attention to the date on which the order is scheduled. Those. if an order was scheduled for a courier a year ago, and it still does not have a delivery or cancellation status, this means that it must be issued to the courier tomorrow and delivered.
The top line of the list displays the number of orders in the list.
Updating the list of orders
The list of orders is updated automatically every 5 minutes (on some systems, Android OS may reduce the update frequency to 1 time every 10-20 minutes). You can force refresh by pulling the list of orders down. The time of the last update attempt and the last successful update can be seen by clicking on the top information line. The contents of orders do not change. The system reacts only for adding or deleting an order.
List of orders in the courier's personal account
The courier can view orders “For tomorrow” in his personal account on a personal computer for more convenient planning of future work.
To authorize in the mobile application, click “More” and select “Access from a computer”. In the window that opens, click the “Get PIN” button, go to the courier’s personal account page https://home.courierexe.ru/courier and enter the received PIN code. If necessary, you can save authorization for a month by checking the box Remember me .
Please note that the PIN code is valid for 5 minutes. After this time has expired, if you did not have time to log into your personal account, you need to get a new PIN code.
Display on map
To display orders on the map, click the "Map" icon.
Displayed interactive map, on which orders are marked, as well as the current position of the device. Clicking on an order point displays a tooltip with order details. By clicking on the hint, you can open the order card.
The map can display both “Today” and “Tomorrow” orders.
note , which is in the current version, for the ability to display orders on the map in the application, need to, before issuing to the courier, display on the card in the main system. At this moment, geocoding occurs (linking orders to coordinates on the map). There you can manually adjust the bindings if the system was unable to automatically geocode some orders.
In the top line, the program shows how many orders it was unable to display on the map. By clicking on this line, you can go to the list of orders that are not on the map.
Setting statuses
By clicking on the order line in the list or on the hint on the card, or by scanning the barcode from the order, you can open the order card. The card displays detailed information about the order, some functions are available (photographing, calls, route planning, etc., see below), and it is also possible to enter the order status.
Please note: Statuses can only be set for “Today” orders.
The signature is sent to the system when the order card is saved, and will then be available in the main system in the correspondence card - Button "Functions" - "Attached files", as well as in the client's personal account.
Full delivery
To set the status to "Delivered", select the appropriate item. In this case, the application will immediately prompt the recipient to sign on the screen, and if the “Save” button is pressed, it will save both the signature and the entire order. In this case, the system considers that the courier has accepted the required amount of money from the recipient. In case of payment by card through an integrated service and/or fiscalization, saving will occur only after the transaction has been successfully completed. When an order is saved, it disappears from the list (it can be found in the " " section), and changing its status becomes impossible.
Partial delivery
Partial delivery is only available for orders that accept payments. It comes in 2 types:
1) The order contains the amount for collection, but there is no detail of the contents.
In this case, when you select the “Partially” item, the application will prompt you to enter the amount that the courier actually accepts from the recipient.
2) The order contains detailed contents.
In this case, the system will display a list of goods with prices and quantities, and will offer, by pressing the “-” and “+” buttons, to indicate the quantity of each product that the recipient accepts. Above the list, it immediately displays the amount that will need to be accepted from the recipient. If the order contains barcodes of goods, above total amount A “Scan” button will appear, allowing you to scan the barcodes of products that the buyer refuses.
Delivery problems
If your order is not delivered, select the "Not Delivered" status. The system will prompt you to select a reason from the directory, and you can also enter a text addition.
The directory is edited in the section "Directories" - "Statuses" - "6 - Reasons for non-delivery".
"Additional information" for directory items:
- Some items may be necessary for office employees, but are not available to couriers, then in “Additional information”, in the first parameter, indicate “0”.
- 1 - Transfer, otherwise - Refusal.
- 1 - Was at the address, otherwise - was not.
- 1 - Not delivered due to our fault.
For example additional information for the item “Transfer by recipient by phone” should look like “1, 1, 0, 0”: Available to the courier, Transfer (you need to find out and enter a new date and still deliver), Was not at the address (should not have taken money for the full refund), not our fault.
Payment types
Orders can be paid in Cash or Card. If you need to pay by card, the application will display the word "Card!" next to the amount to be accepted from the recipient.
Also, for some clients it can be installed
In the back-office system, go to “Customer Card” -> “Finance” and check the box “Ask the recipient for payment type”
In this case, a drop-down list will appear in the order window in which you must select the type of payment. This information will be transmitted along with the status to the system.
In case of payment by card, when saving the order with the status “Delivered” or “Partially”, the system tries to process the payment through . In this case, she will not save the order if payment is not made.
Sign that a cash receipt is required
If necessaryIn the main system, open the customer card, go to the "Cash" tab and check the "Print cash receipts" checkbox
The application will display the word "Check!" next to the amount to be accepted from the recipient.
If a receipt is required, when saving an order with the status "Delivered" or "Partially", the system tries to print a receipt using . In this case, she will not save the order if fiscalization is not carried out.
Making calls
Call to recipient
To make a phone call to the recipient, click on the "Call" button in the order card. The system will prompt you to select the recipient's phone number from one or more possible ones. Selecting a phone when only one number is available is done so that the user has the opportunity to cancel the call by pressing the "Back" button on the phone in case the call button is pressed accidentally.
Call to the sender
Expand the sender section in the order card by clicking on it. Near the sender's phone number there is a "Call" button. Click on it. The program will prompt you to select the desired number and make a call to it.
Call to the office
Click the "Settings" icon in the main menu. A menu will appear. Select "Call office/number". In the window that opens, click the “Call the office” button. The program will try to connect to the internal number of a group of subscribers via Asterisk; if the attempt is unsuccessful, it will call a standard dialer, passing it the office phone number, which can be specified in the "Phone - Options" section of your personal account.
Call to a random number
Click the "Settings" icon in the main menu. A menu will appear. Select "Call office/number". In the window that opens, enter your phone number and click the “Call” button.
General concepts about making calls from the application
After selecting a phone number, the application sends a request to the server about it. On the server, the fact of the call is registered (still in development), and if there is a configured connection to the Asterisk telephony server, it sends a request to it. A message is displayed to the courier that the request has been accepted. Next, the telephone server must call the courier, then the recipient, and connect them. If the application fails to send the request, or if the telephony connection is not configured, the application calls the standard dialer and sends it a command to make a call.
note: for successful calls from the mobile application through the telephone server, the mobile phone number must be entered in the appropriate field in the courier card!
Fences
Delivery cost calculation (calculator)
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| Payment system name | Main settings |
|---|---|
| 2Can | They provide acquiring through the application. Payment system 2Can offers a choice of readers P17, P15, C15 and terminal A17. Exact tariff data can be found on the 2Can website. |
| LifePay | They provide acquiring through an application and SDK. SDKs are development tools that allow the MeaSoft application to interact directly with the POS terminal. If possible, you should use this method. The SDK does not support readers connected via the headphone jack. The choice in favor of SDK can be made in cases where mobile phone The system partition for installing mobile applications is clogged or small in itself. The payment system provides Pinpad LIFE PAY, Ingenico ipp 320 and PAX SP 30 terminals for purchase. Tariff data is indicated in more detail on the LifePay website. |
| Ibox | They provide acquiring through an application and SDK. Ibox offers a choice of readers P17, P15, C15. Tariff information is available on the Ibox website. |
Equipment selection
Purchase equipment only from the company you have chosen as your acquiring partner.
According to the connection method, the equipment is divided into:
- Connected via headphone jack (3.5 mm audio mini-jack). This is an outdated method that does not work reliably, and recently everyone has been abandoning it.
- Bluetooth - this type of equipment connection is the most reliable when working with payments.
Based on functionality, the equipment is divided into:
- Reading magnetic stripe. Recently it is no longer supported. Leading payment systems have already begun to prohibit payments with a magnetic stripe using cards that have a chip. There are practically no cards left without chips anymore.
- Chip reading. Supported by all modern equipment.
- Reading contactless cards. Not supported by all equipment, we recommend that you note this Special attention. The function is quite advanced and in demand.
The process of paying for an order through the terminal
To pay for an order by card, the payment type “Card upon receipt” must be selected or the “Ask payment type from the recipient” checkbox must be selected in the customer card (in this case, a drop-down list will appear in the order window in which you must select the payment type). More details can be found in the section
The creators of crowdsourcing services Bringo, Dostavista and Peshkariki managed to organize courier services without spending money on a staff of couriers, and are already making money from it
The creator of “Dostavista” Mikhail Aleksandrovsky (Photo: Oleg Yakovlev / RBC)
"Are you a student, a pensioner or a former oligarch? Are you looking for a part-time job as a courier with a flexible schedule?” — asks the Dostavista service, specializing in express delivery of goods and documents. There are about 10 thousand people in its database who work as couriers from time to time. According to the creator of Dostavista, Mikhail Aleksandrovsky, the service now makes 40 thousand deliveries every month with an average cost of 500 rubles.
Dostavista: 40 thousand per month
Aleksandrovsky is not new to business. Back in 2002, he founded his own media agency Total View, which, according to Adindex, purchased more than 1 billion rubles for its clients in 2013. advertising. “I am, one might say, a serial entrepreneur; I often found new businesses: some of them develop, some don’t,” Aleksandrovsky tells RBC. In his youth, he played computer games, especially highlighting Payload, the essence of which is to make the transportation of goods the most profitable. At first Aleksandrovsky thought of making a similar one mobile game, but in the end decided to create a courier service based on crowdsourcing.
The Dostavista project started in October 2012. The key business idea is that couriers are not professionals, but students, pensioners, anyone who wants to - they deliver goods along the way, at a time convenient for them. To become a courier at Dostavist, you need to download the mobile application (available in iOS and Android), fill out your profile in it (personal data, upload a photo and a scan of the first page of your passport), and then answer a number of questions from the service over the phone. After this, you can take orders that are paid in cash. If a courier wants to work with orders paid by bank transfer, then he needs to enter into a contract agreement with the service.
How it works
You can place an order for delivery on the website or by phone. The courier sees orders in the mobile application. When he takes the order, the delivery recipient receives an SMS. The courier picks up the goods and delivers them to the customer.
If the product and delivery service are prepaid, then the money for delivery to the courier will be credited to his virtual account in the system. Money from a virtual account can be withdrawn to a bank card or account.
If delivery and (or) goods are paid in cash upon receipt, then the courier keeps the money for delivery, and transfers the money for the goods and the service commission to him through a payment terminal (for example, Qiwi or Eleksnet, the service compensates for the percentage for the transfer). The service, in turn, pays the seller. Cash can be returned directly to the seller, but this will be charged as a separate shipping fee.
The sender can insure his parcel for 0.9% of its declared value. In this case, if delivery is not made or the courier disappears along with the money received, Dostavista undertakes to compensate the sender for losses. This happened in December 2014, when actress Olga Zaitseva “didn’t get her hands on” a bracelet worth 20 thousand rubles. “We have paid the full refund,” says Aleksandrovsky. Zaitseva confirmed to RBC that the problem had been resolved.
Orders at Dostavistu » are received through the website (90%) and call center (10%). According to Alexandrovsky , now the service has reached 40 thousand deliveries per month: “If we grow at the same pace, then by the end of the year we will overcome the bar of 100 thousand orders per month.” Approximately 60% of the service’s clients are online stores and restaurants, 30% are orders for document delivery. Most orders " Deliveryist "performs every day. According to Aleksandrovsky, the average delivery cost is about 500 rubles, of which 20% is a service fee. It turns out that Dostavista earns about 4 million rubles. per month (Alexandrovsky does not comment on this figure).
Since its foundation, 22 million rubles have been invested in Dostavista. The first 12 million rubles. were invested in the development of a website, mobile application and business development in Moscow, and 10 million rubles raised at the end of 2014. from several private investors (their names are not disclosed) will be spent on expanding the service to cities with a population of over a million. Operating expenses of “Dostavists” now amount to about 50-60% of revenue (call center, administration, support, advertising), says Aleksandrovsky. The company employs 12 people, another 12 call center employees are outsourced. “If we discard the costs associated with the development of the service and leave only the operational part sufficient for the functioning of the system, then we are already profitable,” says Dmitry Zubkov, CEO of Dostavista. “The break-even point in our model is 20 thousand deliveries per month.”
Numbers of available couriers
713 billion rubles.— volume of the online trading market in 2014
5% — average logistics costs in online stores
70% online stores in Russia carry out courier delivery on one's own
25 thousand couriers are registered in three systems - Dostavista, Bringo and Peshkariki
68 thousand rubles.— maximum monthly earnings of a courier at Dostavist
Source: company data, City Express, AKIT
Bringo: 20 thousand per month
The founder of another crowdsourcing delivery service, Bringo, Mark Kapchits is also not a logistics professional: he spent 30 of his 50 years as an art director. The initial investment in the project from a group of private individuals, according to Kapchits, amounted to 50 million rubles. Half of the funds were spent on developing mobile applications and a website, and half on “aggressive” marketing and our own staff of couriers of 150 people (only at the launch of the project).
Unlike “Deliverers,” Bringo created two mobile applications at once - one for couriers, the other for customers. In addition, the service has 40 full-time couriers - they fulfill orders that freelancers do not take on. Bringo reward - 19% of the delivery cost. The courier receives money for his work on a bank card or on a virtual account in the system. He can begin fulfilling the order if the amount on his account or card exceeds the declared delivery cost - it is blocked as a guarantee. The basic cost of delivery to Bringo is 180 rubles, but it increases depending on how much time the courier spends on the road (for an hour it’s already 390 rubles).
“Bringo makes about 20 thousand deliveries per month, but in the next few months we plan to at least triple the volume,” says Kapchits. The founder of Bringo intends to achieve this growth by connecting to the system of third-party courier services. “We will provide an effective technological solution for city deliveries and access to 12 thousand available couriers,” explains Kapchits. This, according to him, will solve the key problem of the service: the balance between the number of deliveries and the number of “bringers”: “If there is not enough work, couriers lose interest in the service and leave it; if there are not enough performers, the quality of service drops, clients remain dissatisfied.”
Kapchits admits that the service is still unprofitable - revenue is approximately 1 million rubles. per month does not cover expenses: “We will become profitable when we deliver more than 150 thousand items per month.”
"Peshkariki": 2.5 thousand per month
Another similar service is called “Peshkariki”. Its creator, Dmitry Petrov, unlike his colleagues from Bringo and Dostavista, knew firsthand about the problems of delivery for online stores. He has been in the online business since 2003, and his assets include an IT platform for SEO optimization and an online store selling spare parts for scooters.
“There is an insane turnover among couriers,” Petrov explains to RBC. “It’s unlikely that anyone wants to make a career as a courier, so they work for a week and leave.” Finding a courier is as difficult as finding a sales manager; everyone sticks to conscientious couriers.” In order to stop depending on third-party companies, in the summer of 2014 Petrov, together with his partner Vladimir Sukhov, decided to develop a small application program - a service for selecting couriers. The comrades spent only two weeks on the initial implementation of the idea, but they were so carried away that for nine months they have been working only on “Peshkariki”, having invested 1.5 million rubles in improving the system.
“Peshkarikov” has a basic same-day delivery cost of 350 rubles, the next day – 220 rubles. The service receives 10-15% of this money (new couriers pay more). Plus, the seller pays 1% of the declared value of the goods to Peshkarikam if the goods are prepaid, and 2% if the courier must receive cash. In the service, this fee is called insurance; it is divided equally between the Peshkariki and the courier.
Creator of the Peshkariki service Dmitry Petrov (Photo: Dmitry Tsyrenshchikov for RBC)
In February, Peshkariki delivered 2.5 thousand orders and earned 150 thousand rubles. The service team has only two full-time programmer employees. “Our operating expenses are a little more than 100 thousand rubles. per month (server, call center, development), but they began to pay off after just four months of the service,” says Petrov.
The problem of honesty and punctuality of couriers is in the first place, the creators of all three services admit. Dostavist decided to fight for quality by rating couriers. The rating is generated automatically and depends on how accurately the courier works, whether he does not deviate from the route, whether he receives high ratings from clients, whether he does not ask unnecessary questions and does not make unnecessary calls. “The latest thing we added is the ability to upload a morning selfie,” says the service’s general director. — If a courier looks neat and intelligent in the morning, then on that day his rating increases by 1 point, which automatically increases its chances of taking orders, because the robot chooses from those who responded to the delivery, including based on rating points.”
Service for little ones
Courier crowdsourcing services are aimed at small online stores, private entrepreneurs, sellers from Avito and VKontakte. This audience is not so demanding of IT integration, since the number of orders is small and allows making requests manually.
“I like everything very much,” says the owner of the online store natural cosmetics Vladislav Bronstein, who has been working with Dostavista since May 2014. — We sent about 60 orders throughout Moscow. There have never been any problems with the service.” “Delivery costs are low, from 220 rubles. depending on the urgency and weight,” says Nikolai Belousov, director of the online store “Fixing Wheels”. “Our customers usually require urgent delivery, and the Peshkariki service never lets us down in this regard.” “The main advantage of Dostavista is the speed of delivery,” says Anton Shishkin, owner of online stores of spray guns and cigarette holders. — We’ve been working for a year now, and I don’t plan to change. All problems are resolved very quickly. Twice the courier disappeared with the money - Dostavista compensated the full cost through insurance within seven days.”
Petrov from Peshkarikov says that the Enter chain showed interest in the service: “They complained that there was a problem with delivery, since they work mainly with trucks, and transporting a flash drive on a truck is not very convenient.” The Enter press service told RBC that the company considered the possibility of cooperation with Peshkariki, but it “did not happen.”
Mergen Chumudov, founder of the logistics project Box2Box and member of the board of directors of the TodayDelivery service, believes that in a year and a half, delivery within two hours in major cities will become as commonplace as “next day delivery” is now. “The main problems that such companies will face are accepting cash from customers, a white-label scheme for working with counterparties and, of course, well-honed return processes,” he says. “The leader will be the one who solves these problems the fastest.”
Same-day delivery services “do not pose a threat to us, since we actually work in different segments,” says Alexey Kichatov, CEO of the traditional courier service City Express. — Extra-urgent delivery is not our priority service, as it is low-margin for us. Even in March, taking into account the pre-holiday boom, the share of such urgent deliveries did not exceed 1.5-2%.”
Petrov is making plans to expand into the intercity delivery segment: “The number of private drivers who travel daily from Moscow to Tver or Voronezh is quite large. I think they will be happy to pay for part of the journey by taking our package with them on the road.” “I am confident that as a result, the effective will win over the ineffective,” says Aleksandrovsky from Dostavista. “Everyone will refuse traditional delivery and switch to us or to our model, so as not to incur additional staff costs (for clients) and choose their own working hours (for couriers).”
Like in America
The American startup Postmates is considered a pioneer in the crowdsourcing delivery market. It was founded in 2011 by Bastian Lehmann. Over the four years of operation, the company has raised several rounds $58 million investments. Postmates currently carries out approximately 50 thousand. deliveries per week. Postmates income is generated from a commission in the amount of 20% from the delivery cost and 9% from total cost order. The company does not disclose the average delivery cost or the cost of delivered goods. According to Techcrunch, with the current volume of orders, Postmates earns $25-30 thousand in a day.
Courier delivery today is a common service. Delivery of orders by courier is famous for its speed, reliability, and availability. Regardless of who the consumer is, physical or entity, it is important for us that couriers meet certain requirements.
Responsibilities of the courier:
1. Responsibility
Timely and independently clarify the location of recipients through the application, develop traffic routes, and coordinate reception hours with recipients.
2. Punctuality
If the client demands that any cargo be delivered no later than a certain time, the Bringo courier must take this requirement into account when planning the parcel delivery route.
3. Openness to dialogue with the customer
Communication is one of the main factors in the work of a Bringo courier. It happens that people ask clarifying questions during a meeting with a person and want to know the specifics of the company’s work. The courier may not have higher education, but he is obliged to express his thoughts competently and competently.
4. Mobility
5. Decency
The delivery service hours are strictly regulated. When ordering, people know exactly how long it should be delivered. Therefore, the courier must be as mobile and collected as possible.
6. Reliability
If the shipment is intended for a specific addressee, the courier will not release it to any other person. Providing guarantees for the integrity of cargo under any transportation conditions.
7. Personal approach to each client
The ability to select a delivery, packaging and reporting scheme that best suits the customer. According to this principle, a loyalty system for regular customers is also built.
Courier services and companies that pay attention to the quality of delivery of their goods automate these processes, and a mobile application for couriers developed by a company of specialists " Effective solutions" is one of the best modern programs for this. Thanks to its use, it becomes possible to improve service for customers and increase the level of trust, as well as gain maximum control over the performance of courier duties by staff. The use of the program is beneficial and convenient both for couriers who work with universal delivery services, and for the companies themselves.
Why do you need the Courier Service mobile application?
The application serves to implement the following tasks:
- Automation of delivery processes.
- Ability to track the actions of the courier.
- Increasing reliability and quality of services.
Employees register in the system and then top up their balance: the deposited amount is a deposit that serves to insure transported goods against loss, intentional damage or theft. When visiting the company’s office, the courier provides his identification number, and the accounting staff enters into the 1C database the amount by which the account was replenished. In the future, the amount is returned to the employee minus a commission if he uses the application while collaborating with a third-party delivery service.
The size of the available orders primarily depends on the amount of the deposit: the courier will be able to find in the application only those tasks whose total amount of goods does not exceed the amount deposited. After clicking on the phone number, the program allows you to dial the client's number. The application requires mandatory registration indicating passport data, user contacts and attaching a photo. On personal page the courier will be able to view information about himself, customer reviews, order history and other information.
Program functionality
When starting, the user goes through a registration procedure, confirmed by entering a code that is sent to a contact phone number; Then the courier can read the agreement and fill out his profile. After this, he gets the opportunity to view current orders registered in the system; In order for the courier application to allow you to take this or that order, you need to top up your balance.
In the personal profile, basic information about the courier, contacts, history of already completed orders are available, tasks taken on are displayed, and customer reviews about the employee are published in the corresponding tab. Personal information can be edited at any time, so that all information will be reliable and up-to-date. To pick up a particular order, the courier will need to complete the following steps:
- Launch the application; if the program is already turned on, you need to enter the menu and select the orders sub-item.
- When the page with available delivery tasks opens, the user will be able to select the one that suits them based on time, route and cost. The menu also provides a history of completed tasks; If you cancel your order, it will not be displayed.
- By selecting a new order, the courier gets access to detailed information about the delivery location, time and cost. If there is an amount on his balance equal to the cost of the cargo, he selects a task and assigns it to himself. If necessary, before selecting a task, the courier dials the recipient or sender to find out details or ask a question. After accepting the task, the order receives the “Current” status.
For the selected task, the courier has the opportunity to view not only detailed information, but also a map where the route from the warehouse to the point of receipt of the goods will be laid out. The mobile application navigator determines where the user is located in this moment, building a route that is optimal in duration; The menu also includes functions for calling a client or dispatcher. If it is necessary to cancel an order, the courier will use the appropriate option, indicating the reason for the refusal.
After leaving for the cargo, the user records this by clicking the “Confirm” button in the menu, and after the order is picked up, he changes the status “Picked up” to “Departed for the recipient”: this allows the dispatcher to track the timely execution of the request. After the successful transfer of the goods, the user confirms the completion of the order, a 15% commission for using the program is debited from the account, the deposit is returned and payment is made to the accounting department of the company with which the employee works.
The application for couriers allows you to independently change the password for your personal page and phone number (the latter requires confirmation using a code). The relevant sections contain information about the rules of working with the program, the status of the account and other information necessary for it.
What does a mobile application provide for couriers?
The advantages of this program include a large number of points, the main ones of which are the following qualities:
- User-friendly interface. The program has an attractive, but not cumbersome design, making it quite easy to figure out how to use the application. Users, both dispatchers and couriers themselves, will not need special training before implementing this software, since the interface is visually understandable even without detailed study of the instructions.
- Compatible with all mobile devices. The application for couriers works on Android: it can be launched on any device with this operating system version no lower than 4 installed. The application works similarly on devices with iOS 7.x and higher installed. It is equally convenient to use it from a smartphone, tablet or laptop: adaptive design and competent layout allow you to display a full-fledged version.
- Performance. Thanks to competent code and careful debugging, the program takes a minimum random access memory, the loading speed, including maps with routes, will be very high, which is important for prompt delivery. Performance depends minimally on the version of the operating system: only on devices with Android 4.1.x the application can work with minor delays.
- Wide range of applications. The program is convenient for both large companies, which have their own courier staff, as well as services that specialize in providing delivery services and work as partners with stores, intermediaries, etc. Using the software is also convenient for the couriers themselves, who register in the system and can always know exactly about their workload for the day.
- Ability to control delivery processes. On the part of the company recruiting couriers, the convenience is expressed in the fact that the dispatcher at any time receives data on the location of the cargo, the courier, and receives notification of order cancellation at the request of the end client or the employee delivering the goods. It is convenient for the courier to always know how many orders he has taken on, distribute working hours and independently build routes, guided by the application navigator.
- Improving the quality of work. Thanks to the payment of a deposit, the company selling the goods can form a composition the best specialists delivery, get rid of unscrupulous employees, which will have a positive impact on the level of service. For each courier, the recipient client or the company with which he works can leave positive or negative feedback: the employee’s good reputation allows him to further reduce the commission for using the program and receive best orders With high degree responsibility.
- Increasing trust among clients. With the introduction of the Courier Service mobile application, customers will complete orders on time, delivering goods safe and sound, which will affect the seller’s reputation and strengthen its position in the market.
- Minimizing costs and risks. Thanks to the payment of a deposit, goods are protected from loss due to the fault of the courier, damage, and theft. The store will be able to entrust an employee with the delivery of even very valuable goods, without worrying about possible losses: their compensation lies entirely with the courier and is carried out through the mandatory transfer of a deposit amount.
Application development stages and cost
A team of professionals from various fields was involved in creating the program.