GOST sanitary standards for air in residential premises. The air temperature in the apartment in winter and the responsibility of the management company to ensure temperature conditions. Current standards for permissible temperature in the home

In order for a person to feel comfortable in a room - a house, apartment or office - maintenance is required. optimal temperature air.

In the warm season, this problem, as a rule, does not arise. In extreme heat, you can turn on the air conditioner or fan. In the cold months, the situation is more complicated: heating the room requires a heating system - autonomous or centralized.

Scientists have long discovered at what temperature a person feels most comfortable and can lead normal life activities.

On average, the room temperature should be 21–25 degrees.

Optimal temperature regime for each individual person depends on several indicators:

• Individual characteristics of the body
• Age
• Lifestyle

Based on the research carried out, temperature standards for residential and work premises were adopted.

What factors influence the temperature in an apartment?

The temperature in the apartment depends on many factors, among which are the following:

• Climatic conditions of the region of residence
• Seasons
• Technical features of housing
• Number, age and subjective preferences of residents

Climatic conditions

Comfortable temperature conditions in a home can have different values ​​depending on the region of residence. In addition, the level of air humidity outside, the amount of precipitation and atmospheric pressure have a great influence.

Seasons

As the seasons change, the indoor climate in residential areas may differ. Thus, in winter the temperature decreases significantly, and in summer it increases.

In addition, the spring ends heating season, which leads to a drop in the average daily indoor temperature.

For many countries, the optimal temperature level in an apartment is winter months ranges from 18 to 22 degrees, and in summer it can reach 26 above 0.

The difference of a few degrees between the values ​​may seem imperceptible, but in fact it can have a significant impact on the well-being of residents.

Technical features of housing

Comfortable temperature is also influenced technical features dwellings - dimensions of premises, ceiling heights, insulation of surfaces, presence of furniture, location of the apartment (corner, central, number of floors).

Human factor

To maintain a comfortable temperature, it is important to take into account the human factor. For each person, the concept of comfort is individual. Women prefer more high temperatures than men. Young children are not able to independently regulate the heat exchange of their own body, so they are often prone to overheating or cooling. They need optimal conditions stay in the premises. Elderly people are no less sensitive to temperature changes.

Official heating season

With the onset of autumn and the drop in temperature, apartments become increasingly colder, so residents are looking forward to the start of the heating season. However, not everyone knows the official dates at which the supply of heat to an apartment must begin and end according to the law. Decree of the Government of the Russian Federation No. 354 of May 6, 2011 clearly regulates the factors that influence the start and termination of heat supply to residential buildings. The document specifies the outdoor air temperature at which the supply of hot water to the radiators begins. autumn period and stops in the spring.

It is worth knowing at what temperature the heating is turned on in apartments legally. The main condition for the start of the heating season is to reduce the average daily air temperature to +8 °C and maintain this indicator for five days in a row.

The heat supply to heating systems is turned off as soon as the outside air temperature rises to +8 °C and remains at this level for a similar period of time.

These deadlines are provided for centralized system heating. When heat should be supplied to apartments with an autonomous circuit is determined by the residents themselves.

As practice shows, the heating season usually begins in mid-October and lasts until early April.

Temperature standards in various rooms

According to SNiP for apartment buildings The following temperature standards have been established in residential and other premises:

• Comfortable stay temperature – from 19 to 25 degrees
• During the cold period - from 19 to 22 degrees
• During the hot period - from 21 to 26 degrees

The normal temperature in an apartment during the heating season is:

• Living room (bedroom, living room) – from 16 to 18 degrees. For quick relaxation and complete rest of the body
• Children's room - from 22 to 24 degrees. Provides comfortable warmth necessary for proper regulation of heat exchange in children
• Kitchen - from 17 to 19 degrees. Enough heat produced by electrical appliances
• Bathroom and WC– from 23 to 25 degrees. To reduce high humidity and preventing dampness
• Other functional rooms (corridor, storage room, hall) – from 17 to 22 degrees

Important! According to SanPin, the minimum temperature difference between various rooms should not exceed 3 degrees.

The following temperature standards are provided for common premises:

• Entrances – up to 17 degrees
• Elevator cabins – up to 5 degrees
• Inter-apartment corridors - from 16 to 20 degrees
• Basements and attics – up to 4 degrees
• Lobbies, staircases - from 13 to 18 degrees

Standards in winter indoors according to GOST

The temperature in the apartment must correspond to the standards given in the table. This is especially important when creating a room for a newborn baby in the house.

Ordinary living rooms are heated at an average level, according to GOST, but in the corner the temperature should always be 2 - 4 degrees higher due to the peculiarities of its location and cold air blowing.

Room type	air temperature in degrees Minimum	air temperature in degrees Permissible	Relative humidity in % Minimum	Relative humidity in % Permissible
Residential room	20 – 22	18 – 24	30 – 45	60
Residential premises in areas where temperature air reaches – 31 degree and below	21 – 23	20 – 24	30 – 45	60
Toilet	19 – 21	18 – 26	Not installed	Not installed
Kitchen	19 – 21	18 – 26	Not installed	Not installed
Bathroom, combined WC	24 – 26	18 – 26	Not installed	Not installed
Corridor between apartments	18 – 20	16 – 22	30 – 45	60
Staircase	16 – 18	14 – 20	Not installed	Not installed
Storage rooms	16 – 18	12 – 22	Not installed	Not installed

In spring and summer time year, the heating is turned off after the temperature in the region reaches +8 degrees and lasts for several days.

Correct measurements of room temperature

In order to comply with heating standards in a residential building, it is recommended to carry out mandatory temperature measurements. To obtain reliable results, measurements are performed special device taking into account the following technical requirements:

• Readings are taken every hour for one calendar day
• The device must be located at certain points - 100 cm from external wall, 150 cm – from the floor surface
• The room in which measurements are taken should not have sources of heat loss - cracks, open windows and doors
• Measurements are carried out under neutral weather conditions

If, as a result of independent measurements, a decrease in the standard comfortable temperature in the apartment is determined, this is reported to the emergency service.

In this case, the duty officer sends a team to the resident to draw up an official measurement report.

The act contains the following data:

• Date of document creation
• Technical information of housing
• Inspecting staff
• Meter data
• Temperature values
• Signatures of participants

The document is drawn up in two copies: one for the owner of the living space, the second for the employees of the public utility service.

Features of measurements

After a citizen notices that the heating in the room is insufficient, he begins to demand that utilities reduce payments for housing and communal services.

Before doing this, you need to carry out self-check for possible hypothermia of the apartment for other reasons.

After the management staff arrives at the house, they will begin checking the battery, the room, and measure how many degrees of heat are stored in the room, but if they notice a draft, there is no hope for a recalculation.

In order to eliminate such a situation, before calling the experts to your home, you need to do the following:

Check how tightly the windows and doors in the room are closed. Representatives of the management company will necessarily check possible sources of leakage of incoming heat

It is acceptable to use a regular room thermometer. It should be positioned correctly - the device should hang at a distance of at least 1 meter from the external wall, and at a height of at least 1.5 meters

If a citizen suspects that the heating in the apartment is not sufficient, measurements should be taken every hour throughout the day. If, as a result of the inspection, it is discovered that the temperature in the room does not comply with the GOST standard, there are deviations of more than 3 degrees during the daytime and 5 at night, a report of the measurements taken is drawn up. It will be the basis for recalculating payments for housing and communal services

Measurements are not taken when the weather outside is clear and the temperature is above 5 degrees. This is due to the fact that the temperature in the room increases when heated sun rays. Therefore, you should call a specialist on a cold day.

After the measurements have been made, you can submit an application to the house management, after which a master will be sent measuring instrument high precision.

An application requesting to measure the air temperature in a residential area can be downloaded here.

The text of the application must consist of the following points:

• Name management company And full name of the director of the organization
• The word "Application" in capital letters
• Below is the request “To measure the air temperature in the living space of apartment No...”. You need to indicate the air temperature in the room, which stays at the same level for about one to two weeks
• Below are the regulations, Rules for the provision of utility services to apartment owners - Resolution regulating the process of supplying heating to residential buildings of the Government No. 354 and Sanitary and epidemiological requirements for the living conditions of citizens in residential premises - Appendix 2
• The situation at the time of the appeal is described: “This morning (afternoon) the temperature in the room was 15 degrees with the permissible readings being 18 C. I ask you to take measurements in accordance with the requirements established by GOST in paragraph 4 - “Control methods.” I would like to be present when the commission inspects the apartment. I demand that an inspection report be drawn up in two copies, one of which will remain with me.”
• The last line contains the date and signature with explanation

The commission takes measurements of temperature and microclimate in the room, checks the heating system and draws up a corresponding report.

Then, depending on the detected problems, a decision is made on further actions.

If the house management did not agree with the applicant on the date of the foreman’s visit to the premises and did not send workers, then you should contact other, higher authorities.

Determination of coolant temperature in batteries

The coolant in the central heating and hot water supply system is water heated to a certain temperature.

To measure the temperature of water heating in the system, the following instruments are used:

• Medical thermometer
• Thermometer with infrared spectrum
• Alcohol thermometer

Central heating

To determine what the temperature of the heating radiators in the apartment should be, it is necessary to take into account the standards established for the coolant.

They are determined taking into account climatic conditions and are relevant if the pipe has a lower central connection to the battery:

• Temperature environment+ 6 degrees: at entry up to +55 degrees, at return – up to +40 degrees
• The temperature outside the window is 0 degrees: at the entrance +66 degrees, at the return – up to +49 degrees
• The temperature outside the window is from -5 degrees: at the entrance + 77 degrees, at the return - up to +55 degrees

If the permissible temperature threshold decreases - in the daytime by 4 degrees, at night - by 5 degrees - a recalculation of the level of payment for central heating services is carried out without fail.

Important! Unlike a single-pipe heating system, a two-pipe heating system may have a reduced heating temperature of the coolant.

The parameters of the heat supply system are strictly regulated by current legislation, according to which apartment building The following temperature conditions of the coolant in the pipes are allowed:

• At two-pipe system coolant temperature is +96 degrees
• At single pipe system temperature is +116 degrees
• The average heating temperature of batteries in an apartment ranges from +78 to 92 degrees

Measurements of the coolant in the system can be performed in the following ways:

• Place an alcohol thermometer on the heating radiator and wait a few minutes. Add one degree to the resulting value. Instead of an alcohol thermometer, you can use a room infrared thermometer, which has a higher measurement accuracy.
• Attach an electric temperature meter to the battery with a thermocouple wire and take readings.

Hot water supply

In the cold season, the main factor is the heating temperature of the water, which should be from +64 to 76 degrees. If water is supplied in violation of temperature standards, this is fraught with an increase in water consumption and utility costs.

To measure the temperature of the hot water supply, place a deep container in the sink, washbasin or bathtub. An alcohol-based thermometer is placed in it and liquid is supplied from the tap.

The duration of the measurement is about 10 minutes. Possible deviation from the norm may be +/- 3 degrees.

Air exchange rate

An important parameter that determines a comfortable and safe stay in a home is air exchange - complete or partial replacement of dirty air with clean air.

According to regulatory documents, the rate of air exchange rate is:

• In a living room up to 25 sq. m – 3 cu.m. m/hour for square meter area
• In the kitchen with gas stove– up to 9 cubic meters m/hour, s electric stove– 6 cu. m/hour
• In other rooms up to 20 square meters. m. – 1 cu.m. m/hour

It is difficult to independently measure the air exchange rate; laboratories and expert bureaus often assume this function.

If you wish, you can obtain reliable data on the air exchange rate in several ways:

• A device called an Aerodoor installed in a window or doorway. Under the influence of a fan, air is pumped into the device, after which the multiplicity parameter is determined
• Thermal anemometer and balometer for measuring velocity and volume air flow in room

Battery operating parameters and procedure for measuring their temperature

To determine compliance with the legally permissible temperature in the apartment during winter, it is necessary to check the operation of the batteries. They should be periodically monitored to establish the validity of housing and communal services tariffs.

Standards for water pressure (pressure) in an apartment are defined within the following limits:

• For cold water– from 0.3 to 6 atmospheres
• For hot – from 0.3 to 4.5 atmospheres

Regulations governing minimum temperature radiators are not provided. In this case, the maximum limit for heating batteries is set, defined in SNiP 41-01-2003.

• If the heating system is two-pipe, then the radiator should not heat up above 95 degrees
• When the system is single pipe, the limit is 115 degrees

To establish deviations from the permissible temperature norm and achieve recalculation, it is necessary to measure the temperature of the radiators using one of the following methods:

• By applying a standard electronic thermometer to the surface of the battery (in this case, you need to add no more than 2 degrees to the readings)
• Using a heat meter that senses infrared radiation
• Using an alcohol-type thermometer (when taking measurements, it must be isolated from the environment)

Any of the devices used must have a certificate and passport, which contains the rules of use and error characteristics.

Measuring the temperature in the apartment

Violations can be detected by recording the temperature in the apartment. Measurements should be carried out observing a number of rules:

• It is necessary to record the temperature on a cloudy day so that the sun does not heat the air
• If doors, windows or walls are not airtight, then it is necessary to limit the air flow
• Measurements are carried out in 2 rooms (except for apartments with a single living space)
• The temperature is recorded at a distance of at least half a meter from outer wall and heating devices and not lower than 60 cm from the floor
• As when establishing compliance with the permissible battery temperature in an apartment, you should use a certified device that has a passport

When deviations are recorded, it is worth filing a claim with the management company.

The degree of responsibility of public utilities for violation of standards

The law states that owners and tenants of residential property can contact utility services to recalculate the tariff by 0.15% for every 60 minutes of non-compliance with established temperature standards.

Tariff recalculation is possible in the following cases:

• The temperature in living quarters during the day is less than 17 degrees, in the corner room - below 21 degrees
• The duration of the heating outage in one calendar month was 24 hours
• One-time heating shutdowns for 15 hours when the outside air temperature reaches 11 degrees

If, with the onset of cold weather, the air in the apartment remains insufficiently heated, a person can file a formal complaint with the following authorities:

• Prosecutor's office
• Consumer Rights Protection Society
• Housing inspection

To resolve the problem in court, you must submit the following documents:

• Copies of certified statements
• Application to the emergency dispatch service
• Temperature check report
• Copies of compliance documents of the device used for testing

Actions when deviations are detected

If you discover that the temperature in your home does not comply with current standards, you must contact the management company. She must send a team to establish the causes of the lack of heat.

If the source of the problem is not found, then you need to contact the housing and communal services operator with a request to take measurements. The organization will carry out an inspection and draw up a report in which it will record the evidence received. Before signing the document, you should familiarize yourself with the equipment used and test results.

The next step will be to send a report and a claim to eliminate the detected problems and recalculate the cost of services already provided.

If the management company refuses to comply with the requirements, it is necessary to go to court. To do this, it is necessary to collect all copies of documents (acts, statements and claims) exchanged between the citizen and the housing and communal services operator.

The plaintiff has the right to demand a reduction in the cost of services provided by 0.15% for each hour of the period when permissible norm temperature was not maintained. Practice shows that it is possible to achieve the return of overpaid services only by initiating legal proceedings.

Utility fees are rising every year, especially in times of economic crisis. Unfortunately, nothing similar can be said about their quality. When citizens give a significant part of their hard-earned money to ensure comfortable living conditions, public utilities tend to show dishonesty on all fronts of their work.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

If, during self-measurement, you determine that the temperature norm is lowered, you should inform the Emergency Dispatch Service about this. If the disruption of heat supply is not caused by natural factors (for example, an accident on a heating main), the dispatcher calls an emergency team to the house, drawing up an official measurement report.

The measurement must be carried out with a registered device that has all the necessary technical documents. The act contains the following information:

• date of its preparation,
• characteristics of the apartment,
• composition of the commission,
• device data,
• temperature values,
• signatures of all commission members.

The act is drawn up in two copies, one of which remains with the owner of the apartment, and the other with the housing and communal services employees carrying out the measurements.

Air exchange rate

Air temperature is not the only parameter that directly affects the comfort and safety of people living in the house. Air exchange is important for the body: the presence fresh air, ventilation of residential and non-residential premises.

This parameter is also adjustable regulatory documents SanPiNa. Thus, the required air exchange rate for a living space with an area of ​​18 m² is 3 m³/h per square meter, for a kitchen - three times more.

Air exchange rate is a characteristic determined by the ratio of air removed or supplied from a room per hour to the volume of this room.

How to measure the coolant?

Coolant in the system central heating is hot water , flowing from the tap.

You can measure its temperature different ways, but the simplest one is measuring tap water temperature with a thermometer, poured into a glass.

It is also possible to measure pipe temperature. The value of this parameter should be 50-70°C.

Responsibility of utilities for violation of temperature standards

If the indoor temperature in winter is below normal, what should you do?

By law, citizens have the right to demand reducing heat charges by 0.15% for each hour that utilities fail to comply with your temperature standards. After carrying out simple calculations, you can establish that after 4 weeks of providing low-quality home heating services, the payment for it is reduced by more than 90%. Of course, utility companies will not voluntarily agree to such a recalculation, and therefore we must go to court.

An application for recalculation of heating fees to the Management Company can be downloaded.

History knows examples when citizens managed to defend their rights. So, in 2014, a resident Perm region recovered 136 thousand rubles from utility services for failure of utility services to comply with their obligations to provide her home with heat.

Temperature standards in the apartment. Watch the video:

Winter! At my house today it’s 14°C, and during the winter it hasn’t been more than 18°C... I decided to look for the standards and this is what I found: Heating, that is, uninterrupted maintaining in a residential area certain temperature air during the heating season, is a public service, the quality of which has been established state standards(the heating season opens when the average daily air temperature does not exceed + 8 degrees C for 5 days).

If room temperature less than +14 gr. C, consumer has the right not to pay for heating services in general. If less than the norm, municipal authorities must recalculate paid fee (for the procedure for recalculation, see Appendix 1 to the Decree of the Government of the Russian Federation dated May 23, 2006 N 307 “On the procedure for providing utility services to citizens”) GOST R 51617-2000 (temperature standards in rooms)

Room	Indoor air temperature during the cold season, °C	Air exchange rate in 1 hour, m 3 /h, by exhaust (by inflow) or the amount of air removed from the premises
Living room of an apartment or dormitory	18(20)	3 m 3 per 1 m 2 of residential premises
The same, in areas with the coldest five-day temperature (probability 0.92) minus 31 °C and below	20(22)	Same
Apartment and dormitory kitchen, vat:
a) with electric stoves	18	Not less than 60 m 3 / h
b) with gas stoves	18	Not less than 60 m 3 / h with 2-burner stoves, not less than 75 m 3 / h with 3-burner stoves, not less than 90 m 3 / h with 4-burner stoves
Drying cabinet for clothes and shoes in the apartment	-	30 m 3 /h
Bathroom	25	25 m 3 /h
Individual restroom	18	25 m 3 /h
Combined toilet and bathroom area	25	50 m 3 /h
The same, with individual heating	18	50 m 3 /h
Common washroom	18	0,5
Shared shower	25	5
Shared restroom	16	50 m 3 /h for 1 toilet and 25 m 3 /h for 1 urinal
Dressing room for cleaning and ironing clothes, washroom in the dormitory	18	1,5
Lobby, common corridor, hallway in an apartment building, staircase	16	-
Lobby, common corridor, staircase in the dormitory	18	-
Laundry room	15	7 (at least 4)
Ironing and drying rooms in dormitories	15	3 (at least 2)
Storage rooms for storing personal belongings and sports equipment; household and linen in the hostel	12	0,5
Isolation room in a dormitory	20	1
Elevator machine room	5	Not less than 0.5
Garbage collection chamber	5	1 (through the garbage chute)
Notes 1 B corner rooms apartments and dormitories, the air temperature should be 2 °C higher than indicated in the table. 2 In the stairwells of houses for climatic region IV and climatic subdistrict IIIB, as well as houses with apartment heating, the air temperature is not standardized (SNiP 2.01.01). 3 Air temperature in the elevator machine room in warm period year should not exceed 40 °C.

What to do next? If you are not the lucky owner warm apartments, then without delay, or better yet, on the same day, write a claim to the housing and communal services and wait for the commission, which should appear in your apartment within two days. Sample claim (file attached in message)

To the Head of the Housing Office ______________________________ From __________________________________________ resident(s):___________________________

CLAIM

In accordance with the service agreement concluded between me, as the owner of the apartment at the address: ___________________, and your organization, I am provided with utility services, including heating services. I conscientiously fulfill all the terms of this agreement, paying fees in full and on time, as evidenced by monthly receipts.

You are in violation of Art. 4 of the Law of the Russian Federation "On the Protection of Consumer Rights" do not fulfill your obligations: in this year Since the beginning of the heating season, the air temperature in my apartment has not exceeded... degrees, which is... degrees below the established standard.

(Next, you should indicate what the consequences of the low temperature regime were: dampness in the apartment, the cold in the apartment caused colds in the residents, and constant moral and physical suffering caused an exacerbation of chronic diseases, other facts.) My arguments are confirmed by the following documents (then you should rewrite the numbers and dates of acts, copies of complaints and other documents, if any).

For a long time, our verbal demands addressed to you remain unfulfilled.

Based on the above, I demand: 1. Bring the temperature regime in the apartment into compliance with the requirements of the standards. 2. Proportionately reduce heating fees in the period from... until the moment when the temperature in the apartments is brought to normal.

If my legal demands are not satisfied, I will be forced to go to court with a statement of claim to force you to fulfill your obligations under the contract, as well as to recover compensation for moral damage caused on the basis of Art. 15 of the Law of the Russian Federation "On the Protection of Consumer Rights", which I value at... rubles.

I propose to resolve the dispute out of court.

Date__________ Signature___________

If there was no commission, you could create it yourself. A signature from two neighbors is enough to confirm that the temperature does not meet the standards.

Sanitary and epidemiological requirements for living conditions in residential buildings and premises have been established (SanPiN 2.1.2.2645-10). They are mandatory for compliance with the placement, design, reconstruction, construction and operation of buildings and premises intended for permanent residence.

Thus, the construction and Decoration Materials must have a document confirming their safety for the population. In apartments it is prohibited to place bathrooms and toilets above living rooms and kitchen (except two-level apartments, where the toilet and bathroom can be located above the kitchen). The temperature in the rooms in winter is 18-24°C, in summer - 20-28°C. The temperature of the batteries during water heating should not exceed 90°C. Devices with a heating surface temperature of more than 75°C must have protective guards.

Requirements for lighting, ventilation, water supply, and sewerage of apartments are provided. Limit levels of noise, vibration, ultra- and infrasound, electric and electromagnetic fields, and ionizing radiation have been established.

Buildings with a height of more than 5 floors must have elevators. At the same time, the dimensions of the cabin must ensure the possibility of transporting a person on a stretcher or in a wheelchair.

Transit traffic on internal driveways is not allowed. It is prohibited to place any commercial or commercial enterprises in the courtyards. Catering(including tents, kiosks, stalls, mini-markets, pavilions, summer cafes, small car repair enterprises, household appliances, shoes), as well as parking public organizations. On local areas You cannot wash cars, drain fuel and oils, adjust sound signals, brakes and engines.

The requirements come into force on August 15, 2010. They do not apply to hotels, hostels, specialized homes for the disabled, orphanages, and rotational camps.

Every heating season, Rospotrebnadzor and other bodies monitoring compliance with consumer rights receive many complaints from citizens who are not satisfied with the established air temperature in residential premises. Often these complaints are justified, sometimes not. The fact is that the legislation regulates these issues very clearly, down to every degree. These standards are addressed in SanNiP, and in a number of Federal Laws and government regulations.

Established standards for different rooms in a residential building

Utilities must provide a specific air temperature in residential premises, which will vary depending on the specific purpose of each room. The figures are taken based on the SNiP currently in force. The values ​​should be as follows:

• 18 degrees for rest rooms and bedrooms;
• the same temperature is provided for the kitchen;
• The bathroom should be really warm - 25 degrees Celsius. It is precisely because of the increased requirements that a coil is always installed there, and not a standard battery;
• For corner rooms, the normal temperature is 20 degrees.

The above figures are taken from Appendix No. 2 of SanPiN, which lists optimal norms by temperature and humidity in residential buildings. Compliance with them is a requirement, not a recommendation.

Temperature in the rest of the house. Permissible deviations

When living in an apartment building, remember that the law regulates not only the air temperature in residential premises, but also in places common use. Today the values ​​are as follows:

• 16 degrees for a stairwell. The entrances must be warm, which is ensured by the heating for which you pay;
• in the elevator - not lower than + 5 degrees;
• attic and basements- +4 degrees.

This temperature regime is necessary for the safe operation of the building and is recorded in the Decree of the State Construction Committee of the Russian Federation of 2003, number 170. Negative temperature V technical rooms, which are the above, is simply unacceptable. This is a safety issue and the occurrence of such a situation can lead to accidents.

Attention! Heating must be uninterrupted from the beginning of the heating season (the date is set by local authorities and may vary from year to year, depending on the prevailing weather).

Breaks due to emergency circumstances may be permitted. The duration allowed is as follows:

• no more than 16 hours at a time, if the temperature in the apartment did not drop below 12 degrees;
• no more than 8 hours if the temperature does not drop below 10 degrees;
• 4 hours when the temperature drops to 4 degrees.

During the month, no heating is allowed for a total of 24 hours. Exceeding the above standards will be a violation of the rules for providing utilities and lead to recalculation of payments made.

Ensuring proper air temperature in the living room

This responsibility is legally assigned to the management company. It is also important that both an obvious drop in temperature, which makes the apartment unsuitable for living, and excessive excess of the norm are not allowed.

Attention! According to sanitary standards, an air temperature of more than 22 degrees Celsius will be considered outside the recommended range. This will inevitably have a negative impact on the health of residents.

If in separate rooms temperature regime is violated, then changes are made to heating system, and, if necessary, installation of additional devices.

The rules in force today were introduced by Decree of the Government of the Russian Federation No. 307 of May 2006. Minimum temperature threshold for winter period set to the following values:

• 18 degrees for the living space as a whole;
• 20 degrees for corner rooms in the apartment.

Any Russian region can make changes at the local level. Usually, we're talking about about the far north, where this issue is especially relevant and ensuring proper living conditions is a prime necessity. What is typical for such regions (with periods when average temperature for 5 days is below -31 degrees) higher standards have been established and apartments should be warmer than the national average.

State Standard R 52617-2000 allows temperature deviation at night by three degrees downward or upward from the norm. Everything else is a gross violation of your rights as a consumer of public services and an excuse. This happens as follows:

• according to the seventh section of Government Decree No. 354 of 2011, the basis for future recalculation will be your appeal to the emergency service of public utilities;
• in addition to a telephone call, it is recommended to file a complaint in person by writing a corresponding statement (in 2 copies), taking one of the copies, with a note of acceptance, for yourself;
• after registering a complaint, the management company is obliged to measure the actual air temperature in the complainant’s living space;
• a utility employee takes measurements (and also checks the banal serviceability of in-house heating systems) on the spot, in your presence. Based on the results, an act is drawn up and signed by the parties;
• in addition to the mandatory recalculation of payment for services (which is guaranteed by the Law on the Protection of Consumer Rights), you may also be entitled to payment of a penalty if this was specified in the agreement with the management company.

Attention! Recalculation must be made both for the period when there was no proper heat in the premises, and for the time it will take utilities to restore the heating supply. According to the law, heating fees are reduced by 0.15% for each hour of complete absence or non-compliance with standards.

Of course, it may happen that the management company will not respond to your request at all or will greatly delay the deadline for sending an engineer to you to measure the temperature. In this case, you need to complain to the city administration, then to the prosecutor's office and the court.

Attention! While present during the inspection, check the correctness of the expert’s actions. Temperature measurement is carried out at a distance of 1 m from the wall and at a height of one and a half meters in each room.