Every iPhone user from time to time is faced with the fact that the day has come when data from the phone needs to be synchronized to the PC. For this purpose, the developers have created a universal convenient program, in which, in addition to confidentially storing information, you can also fill your smartphone with a variety of content in the form of movies and music. But what should you do if you finally decide to update your information, but your computer displays the error “iTunes could not connect to this iPhone”? This article will give you several options to solve the problem.
Detecting the Problem
Don't think that today is not your day. Most often, the problem that iTunes cannot read iPhone content arises due to minor errors or inattention, which is common to everyone. Don’t think, “Why can’t I do this?” Next, we would like to suggest the steps to detect a problem.
1 You need to make sure that all your devices are in working order, turned on and ready to use. It often happens that users forget to turn on the phone or, more often than not, the smartphone silently runs out. A similar situation can affect a computer, so this point should be taken into account; perhaps this is why synchronization does not occur. 2 The next step is to check the condition of the USB port on the computer, you may see some defects, perhaps some small specks have entered it, which may make it difficult for your computer to be “visible”. Also, do not forget to repeat the same operation with logging into your iPhone, perhaps this is why it does not connect. 3 If you do not find any visible defects, try using another cable; this one may have failed. One of the common problems why iTunes does not see the iPhone is caused by the fact that a foreign cable is used.
4 Another important factor why iTunes does not see the iPhone are updates, namely the version of your software on iPhone 4, iPhone 5, 5s, 6 or iTunes. It happens that this incompatibility is the cause of this problem and does not allow synchronization. That is, the update versions either must match, or your device and program must be updated to the current version. 5 Error iTunes could not connect to the iPhone or recognize it, can also be caused by a glitch in the Apple Mobile Device program. 6 The problem could arise if you use non-original charging devices, for example in the form of a case or battery pack, because of this it may not connect. Solution
So what should you do if iTunes doesn’t see your iPhone? The first thing you need to do to determine the problem is to restart all your devices. It often happens that some unknown glitch in the device prevents programs from recognizing it correctly and the iPhone SE cannot synchronize. So, even such an obvious action as a reboot can lead to a situation where iTunes cannot read the content of the iphone. If rebooting doesn't help, try the other options below.
1 Check the compliance of all updates or update all devices to the latest version. Also make sure that this version of iTunes is suitable for your computer, and that the software on your computer is compatible with iTunes. If this was the problem, then after the update everything should synchronize. 2 Try using a different USB port or, if possible, using a different laptop if the problem occurs due to a glitch in the Apple Mobile Device. 3 Try disconnecting all accessories from your PC/laptop; only the phone should remain connected.
If a “Trust” warning appears, be sure to click the “Trust this device” button. It is also possible that you have already pressed this button before, but the computer did not remember the device or you changed the cable and therefore it needs your confirmation again. Otherwise, restoring “trust” will take some time.
Restoring “Trust” in iPhone
The first thing to say is that this process will take you some time. Next we will tell step by step instructions for windows 10 and Mac OS.
For Windows
In order to remove the lock, you will need to delete the contents from the lock directory on your PC or laptop.
For Mac OS
In order for you to see a window again asking you to “Trust” your Mac PC, you will also need to clear the Lockdown folder .
Problem with AppleMobileDevice service
To solve this problem you will need more patience and it may only work the second time. But don’t be upset, we hope this will help iTunes recognize your iPhone.
First, you need to detect this failure in the AppleMobileDevice service. You need to disconnect the USB cable from the phone and go to the Settings Panel on your PC, then Uninstalling programs and in this folder find AppleMobileDeviceSupport.
If you find it, then restart the program:
- Go to "Services" Settings Panel - Administration
- Find the service we need and update.
- Connect your smartphone.
If not found, then:
- Shred QuickTime, iTunes, Apple Software Update, and Apple Application Support files.
- Reinstall iTunes again, to do this you need to download it from the official website.
Additional solutions
If all the previous methods were in vain, then we advise you to contact Apple support.
When iTunes stubbornly refuses to accept the iPhone connected to it. Today we will tell you about some more methods of combating this disease, which will be useful for both iPhone and iPad.
First of all, if you have a problem recognizing the device in the “tuna”, make sure that: a) the USB cable you are using is working properly, b) installed latest version iTunes, c) the i-device is connected directly to the USB port (it is better not to use extension cords), d) installed on the computer Latest updates, e) if you have an antivirus/firewall, then try stopping it for a while. As a last resort, try connecting the i-device to another computer (subject to all the specified conditions).
If all attempts are in vain, then use one of the following instructions (for Mac OS and Windows).
Instructions for Mac OS:
Step 1: Disconnect your i-device from your computer.
Step 2: Open Finder and look for iTunes in your Applications folder, then drag it to the Trash.
Step 3. Deal with the iTunes shortcut in an equally brutal manner (to the Trash).
Step 4. Now you need to select “ Go->Go to folder: System/Libraries/Extensions/ and click on “Go”.
Step 5. Find the file AppleMobileDevice.kext and move it to Trash.
Step 6*. Another file can be deleted by selecting “ Go->Go to folder: System/Libraries/Receipts/ and click on “Go”.
Step 7*. Find the file AppleMobileDeviceSupport.pkg and move it to Trash. When prompted for an administrator password, enter it.
*If you have Mac OS X 10.6 or later, the “AppleMobileDeviceSupport.pkg” file may not be present, which means you can skip steps 6 and 7.
Step 8: Restart your computer.
Step 9. Select “Finder->Empty Trash” and restart your computer again.
Step 10: Download and install the latest version of iTunes.
Step 11. Connect your i-device to your computer and open iTunes.
Instructions for Windows XP (restarting the Apple Mobile Device service):
Step 2: Select Start->Control Panel.
Step 3. We are interested in the “Administration” section, open it.
Step 4: Select Services.
Step 5: Find the stitch Apple Mobile Device
Step 6. Start the service again - click on the arrow (Start service), or right-click on the line and select “Start”.
Step 7: When the service restarts, connect your i-device and open iTunes (if it doesn't open automatically).
Instructions for Windows Vista/7 (restarting the Apple Mobile Device service):
Step 1: Disconnect your i-device from your computer and close iTunes.
Step 2: Select Start.
Step 3: In the Start Search field, enter Services and open them when the search is complete.
Step 4: Find the stitch Apple Mobile Device and click on the square icon (Stop service), or right-click on the line and select “Stop”.
Step 5. Start the service again - click on the arrow (Start service), or right-click on the line and select “Start”.
Step 6: When the service restarts, connect your i-device and open iTunes (if it doesn't open automatically).
If this does not work, then try setting the Apple Mobile Device service to start automatically (double-click on the service and in the “Startup type” field set Auto).
If none of this helps, then perhaps you will find a solution.
Readers often contact us with various questions about solving any problems related to mobile devices And software. One of the most popular: “ iTunes doesn't see iPhone, what should I do?".
You can find a working way out of this situation on the Internet, but you have to make your way through mountains of various information. In this article we decided to combine everything possible ways solutions and figure out why, after all, “iTunes does not see the iPhone.”
iTunes often scares iPhone, iPad and iPod Touch users. The program seems confusing, complex and extremely inconvenient. It also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).
There is no need to despair (and switch to Android), there will always be solutions to the problem. If iTunes does not see the iPhone, check its functionality:
- Software. Reinstall iTunes by downloading the latest version from here.
- Cables. Try using a different cable.
- Computer. iTunes does not see iPhone due to a malfunction of the Apple Mobile Device. Another computer may help resolve the problem.
- USB ports. Often the problem lies in the USB port. Try using the connector on the back of the system unit.
If all standard methods do not help, then it’s time to take on the heavy artillery.
Doesn't see because he doesn't trust
iPhone or iPad are completely self-sufficient, standalone devices, however, they still have to be connected to a computer from time to time to transfer large amounts of data, install software, etc. In this case, sometimes a device synchronization problem arises, which can often be solved using the methods described below.
ON THIS TOPIC:“Trust this computer?” on iPhone and iPad - what is this message and why does it appear?
How to “reset trust” of iPhone or iPad to all previously connected computers.
We will talk about trusted computers, or rather, those installed on them. operating systems. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user receives the request “Trust this computer?” and must answer yes to access settings and content on your mobile device.
If you reject the request, then a synchronization problem may arise in the future., and to solve it you will need to use the instructions below.
So, to get a second request and “start trusting” your Mac computer, you need to select command line menu "Go -> Go to folder" (or use the keyboard shortcut "⌘Cmd + ⇧Shift + G"),
and then go to /var/db/lockdown and delete all those in this catalog certificates.
On Windows XP, 7, 8, 10
In the case of Windows OS, you will also need to delete the contents of the Lockdown directory. To do this, you will need to enable the display of hidden folders and files (Start -> Control Panel -> Folder Options),
and then go to C:ProgramDataAppleLockdown (for Windows 7, 8, 10) or C:Documents and SettingsAll UsersApplication DataAppleLockdown (Windows XP).
If deleting certificates from a Windows PC does not solve the problem, you will have to use a more complex method:
1. Right-click on the “Computer” shortcut, select “Properties” and find “Device Manager”;
2. In the "USB Controllers" section, right-click to open the context menu of the "Apple Mobile Device USB Driver" item and click "Update drivers...";
4. In the window that appears, click “Browse” and go to the C:Program FilesCommon FilesAppleMobile Device SupportDrivers directory, where we are interested in the file called “usbaapl”, which we need to install.
If none of the methods described above helped solve the problem, then the cause probably does not lie in obtaining a trusted status for this computer. Try this:
iTunes doesn't see iPhone or other Apple device in Microsoft Windows XP
1
. Close iTunes after disconnecting your device;
2
. Go to Start -> Execute and enter in the window that appears services.msc or open Services In chapter Administration Control panels;
3
. Find an item Apple Mobile Device and in the next window click on Stop;
4
. After stopping in the same window, click on Launch;
5
. After restarting the service, iTunes will be ready to work with your device.
iTunes does not recognize iPhone, iPad or iPod Touch in Microsoft Windows Vista or Windows 7
1
. In Device Manager, right-click your Apple iPhone (Apple iPad or Apple iPod) and select Update driver in the context menu.
2
. Select " Search for drivers on this computer».
3
. Select " Select a driver from the list of already installed drivers».
4
. Click the button Install from disk" (If the button " Install from disk" is not available, select a device category, for example " Mobile phone
" or " Memory device" (if available), and click the " button Further" Then a button will appear Install from disk».)
5
. In the dialog box " Installation from disk» click the « button Review».
6
. Navigate to the C:Program FilesCommon FilesAppleMobile Device SupportDrivers folder.
7
. Double-click the usbaapl. (On 64-bit Windows, this file is called usbaapl64. If the usbaapl64 file is not in the specified folder or the Drivers folder does not exist, look for it in the C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers folder instead.)
8
. Click the button OK" in the dialog box " Installation from disk».
9. Click the button Further" and complete the driver installation procedure. Open iTunes to make sure your device is recognized correctly.
iTunes doesn't see iPhone or other Apple device on Mac OS X
1
. Disconnect the device from the computer after closing it in iTunes;
2
. Open a standard file manager Finder and move to Cart the following elements:
2.1
The folder with the iTunes program (you can find it by going to Programs);
2.2
iTunes shortcut from launcher;
2.3
File AppleMobileDevice.kext(you can find it in Finder(tab Transition -> Go to folder) System -> Libraries -> Extension);
2.4
File AppleMobileDeviceSupport.pkg(you can find it in Libraries -> Receipts);
3
. Restart your computer;
4
. Remove content Baskets and restart your computer again;
5
. Download the latest version of iTunes for Mac (link at bottom of page);
6
. Connect your device and use working iTunes.
So, in a few simple steps, you will get rid of the “iTunes does not see iPhone” problem, of course, if you followed the instructions correctly.
Based on materials from yablyk
A problem often encountered by readers of our site: . Therefore, this article was created specifically for such people, so that they do not search for information all over the Internet.
If, then most often you will simply need to uninstall and reinstall the Apple Mobile Device service. But before proceeding to the instructions, make sure that you have the latest version of iTunes, try connecting the iPad to a different USB port, and if possible, try connecting the iPad to another computer. Well, if all this doesn’t help, then...
iTunes doesn't see iPad on Mac OS:
1. Disconnect iPad from your Mac.
2. Open Finder, find iTunes in your Applications folder, and drag it to the Trash.
3. Move the iTunes shortcut to the Trash.
4. Select Go -> Go to Folder.
5. Type /System/Libraries/Extensions and click Go.
6. Find the AppleMobileDevice.kext file and drag it to the Trash.
7. Select Go > Go to Folder.
8. Enter /Libraries/Receipts/ and click Go.
9. Find the AppleMobileDeviceSupport.pkg file and drag it to the Trash. If prompted, enter your administrator password.
Note. This file may not be available on Mac OS X 10.6 or later, in which case continue to the next step.
10. Restart your computer.
11. Select Finder > Empty Trash and restart your computer.
12. Download and install the current version of iTunes.
13. Reconnect your iPad to your Mac and open iTunes
iTunes doesn't see iPad on Windows:
Restart Apple Mobile Device Service (AMDS)
windows XP
1. Close iTunes and turn off iPhone device, iPad or iPod touch.
2. Select Start > Control Panel.
3. From Control Panel, open Administrative Tools.
4. Open Services.
5. Select Apple Mobile Device and click Stop Service in the left pane.
Windows Vista or Windows 7
1. Close iTunes and disconnect your iPad.
2. Click the "Start" button "Start" button in Windows.
3. In the Start Search field, enter Services.
4. In the Programs section of the search results, click Services.
5. Select Apple Mobile Device and click Stop Service.
6. After stopping the service, click Start Service.
7. Once the Apple Mobile Device Service has restarted, open iTunes and connect your device.
If this helps, then in step 5, double-click on the Apple Mobile Device service and in the startup type field, select “Auto” or “Automatic”.
The information was taken from the wilds of Apple Help solely for the purpose of putting together information for those whose iTunes does not see the iPad.
If you are faced with the fact that iTunes doesn’t see your iPhone or iPad, then don’t rush to panic.
There are several reasons for this problem, the main ones are three, which we will discuss below:
- Unsuccessful flashing to original or custom iOS firmware
- Error syncing iPhone or iPad with iTunes
- Problems with the AppleMobileDevice service (most common problem)
1. In the first case, the problem is in the folder var/mobile/Media on your iOS gadget, the deletion of which will entail the deletion of all your photos and videos (you can and should make a backup if the information is important to you) taken on camera, and will also restore the connection between iTunes and your iPhone or iPad.
Clear folder Media you can use the utility to access file system iOS, for example or . After which it is advisable to reboot the device and calmly synchronize.
2.
In the second case, everything is much simpler. You need to unload (completely close) iTunes, after which it will go to the following path on your computer:
C:\Documents and Settings\\Application Data\Apple Computer\SyncServices\Local
Feel free to delete all the contents of the folder and launch iTunes again. The problem should be resolved and the program will see your device.
3. The most annoying problem is that iTunes does not see the iPhone. Problems with the AppleMobileDevice service. It’s unpleasant because not everyone can solve it once and for all; it’s not uncommon to have to solve the problem several times a week. The task is to restart the AppleMobileDevice service.
Restarting AppleMobileDevice in OSX
- Disconnect iPhone or iPad from USB
- Add the following to your cart:
- Finder -> Applications -> iTunes
- iTunes Shortcut
- System/Libraries/Extensions/ - “Go”, delete the file AppleMobileDevice.kext(may be missing)
- System/Libraries/Receipts/ - “Go”, delete the file AppleMobileDeviceSupport.pkg(may be missing)
- Emptying the Trash
- Reboot
- Install
- Connecting the gadget
Restarting AppleMobileDevice on Windows
- Disconnect iPhone or iPad from USB, close iTunes
- Control Panel -> Administration -> Services
- Find Apple Mobile Device and restart
- Connecting the gadget
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